Question 1

What types of memberships do you offer?

Accepted Answer

We offer the following memberships: •⁠ ⁠Essential Membership: Ideal for individuals looking to improve their fitness. •⁠ ⁠Premier Membership: Designed for coaches or trainers whose clients would like to use our gym facilities. •⁠ ⁠Signature Membership: Tailored for coaches or trainers whose clients would like to access the full range of amenities at the gym.

Question 2

⁠What are your operating hours?

Accepted Answer

Monday to Sunday: 12:00 AM - 11:59 PM

Question 3

⁠Do I need to book an appointment to tour the gym?

Accepted Answer

Yes, we offer a 3-day free trial for new visitors. This includes access to the gym equipment, locker rooms, and one complimentary group class.

Question 4

Is there a free trial available?

Accepted Answer

Yes, we offer a 3-day free trial for new visitors. This includes access to the gym equipment, locker rooms, and one complimentary group class.

Question 5

What facilities are included in the membership?

Accepted Answer

- Essential Membership: Access to gym equipment, locker rooms, showers, and parking garage. - Premier Membership: Includes gym equipment, group classes, sauna, steam room, towel service, and parking garage. - Signature Membership: Full access to all facilities, group classes, sauna, cold plunge, barbershop, parking garage, red light therapy bed, podcast room, hair stylist, physical therapy bed, and esthetician.

Question 6

Do you offer personal training?

Accepted Answer

Yes, we have certified personal trainers who offer individual and group sessions. Personal training is an additional service that can be purchased separately or bundled with the Premier Membership at a discounted rate.

Question 7

Can I bring a guest?

Accepted Answer

Premier and Signature members can bring one guest per month for free. Additional guest passes can be purchased at the front desk.

Question 8

How do I cancel my membership?

Accepted Answer

You can cancel your membership by submitting a written notice at least 30 days in advance. Cancellation can be done via email, in person, or through your online account.

Question 9

Can I freeze my membership?

Accepted Answer

Yes, members can freeze their accounts for up to 3 months per year. There is a $15/month fee for freezing your membership.

Question 10

What is your refund policy?

Accepted Answer

We offer refunds within the first 7 days of joining for any reason. After that, membership fees are non-refundable. If you experience medical issues, please contact us for possible accommodations.

Question 11

Do you offer group fitness classes?

Accepted Answer

Yes, we offer a variety of group classes such as Yoga, Pilates, Spin, Zumba, and Strength Training. These are included in Premier and Signature memberships. Essential members can attend for an additional fee per class.

Question 12

Are lockers available?

Accepted Answer

Yes, we provide free day-use lockers. Premier and Signature members also have access to reserved lockers for long-term use.

Question 13

Do you provide towels?

Accepted Answer

owel service is included for Signature members. Essentials members can rent towels for a small fee.

Question 14

What age do you need to be to join the gym?

Accepted Answer

Our minimum age for membership is 18 years old.

Question 15

What are your COVID-19 protocols?

Accepted Answer

We follow local health guidelines, including regular sanitation of equipment, social distancing in group classes, and optional masks for members. Hand sanitizers are available throughout the facility.

Essential monthly membership

By The Den Private Gym - Newark

The den private gym - newark

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Essential monthly membership

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